SMS Messaging Terms and Conditions
Effective Date: May 2026
These SMS Messaging Terms and Conditions apply to text message communications sent by or on behalf of William J. Redmond DDS, MS, Inc. By providing your mobile phone number and opting in to receive text messages from our office, you agree to these SMS Messaging Terms and Conditions.
1. Program Description
William J. Redmond DDS, MS, Inc. may use SMS text messaging to communicate with prospective patients, current patients, parents, guardians, or responsible parties regarding orthodontic services and office-related matters.
Text messages may include, but are not limited to:
- Responses to website inquiries
- Appointment reminders
- Scheduling and rescheduling information
- Consultation follow-up messages
- Treatment-related communications
- Office updates
- Billing or administrative notifications
- Other messages related to patient care or requested services
SMS messaging is intended to support convenient communication with our office. It is not intended to replace direct consultation with a licensed dental or orthodontic professional.
2. Consent to Receive Text Messages
By submitting a form on our website, calling our office, requesting information, scheduling an appointment, or otherwise providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS messages from William J. Redmond DDS, MS, Inc. at the mobile number provided.
Consent to receive text messages is not a condition of purchasing any goods or services, becoming a patient, or receiving treatment.
You confirm that you are the account holder or authorized user of the mobile phone number provided.
3. Message Frequency
Message frequency may vary depending on your interaction with our office. You may receive messages when you request information, schedule or change an appointment, receive appointment reminders, continue treatment, or require follow-up communication from our team.
4. Message and Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and phone plan. William J. Redmond DDS, MS, Inc. is not responsible for any messaging, data, or other charges that may be applied by your mobile carrier.
5. Opt-Out Instructions
You may opt out of receiving SMS text messages at any time by replying STOP to any text message you receive from us.
After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.
You may also contact our office directly to request removal from SMS communications.
6. Help Instructions
For help with SMS messages, reply HELP to any text message you receive from us, or contact our office directly at:
William J. Redmond DDS, MS, Inc.
[Insert Office Phone Number]
[Insert Office Email Address]
[Insert Office Address]
7. Privacy and Non-Sharing of Mobile Information
We respect your privacy. Mobile phone numbers and SMS consent information are used only for communications related to William J. Redmond DDS, MS, Inc. and the services you request from our office.
We do not sell, rent, share, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy at:
[Insert Privacy Policy URL]
8. No Emergency Use
SMS messaging should not be used for emergencies or urgent medical, dental, or orthodontic concerns.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention. If you have an urgent orthodontic issue, please call our office directly.
9. No Guarantee of Message Delivery
SMS message delivery may be affected by factors outside our control, including mobile carrier service, device settings, network availability, technical errors, or other conditions.
William J. Redmond DDS, MS, Inc. does not guarantee that SMS messages will be delivered, received, or read within a specific timeframe.
10. Patient Information and SMS Communications
Text messaging may not be a fully secure method of communication. While we take reasonable steps to protect patient information, SMS messages may be viewed by anyone with access to your mobile device or phone account.
By opting in to receive SMS messages, you acknowledge and accept the potential privacy limitations of text messaging.
Please do not send sensitive health, financial, insurance, or personal information by text message unless specifically requested by our office.
11. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to participate in SMS communications with our office.
Parents, guardians, or responsible parties may provide a mobile phone number for communications related to a minor patient’s orthodontic care.
12. Supported Carriers
SMS messaging may not be available through all mobile carriers or in all areas. Supported carriers may change without notice.
William J. Redmond DDS, MS, Inc. and its messaging service providers are not responsible for delayed or undelivered messages.
13. Changes to These Terms
We may update or modify these SMS Messaging Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
Your continued participation in SMS communications after any changes are posted means you accept the updated terms.
14. Contact Information
If you have questions about these SMS Messaging Terms and Conditions or wish to manage your communication preferences, please contact us at:
William J. Redmond DDS, MS, Inc.
30131 Town Center Drive, Suite 242
Laguna Niguel, CA 92677
Office Phone Number: (949) 495-0600
Email Address: contact@gotobro.com
Thank you.
William J. Redmond DDS, MS, Inc.