Updated Privacy Policy

HIPAA Privacy Notice

Last updated on: May 2026

 

This office is committed to providing quality health care to our patients and maintaining their protected health information in a safe and confidential manner. This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Your protected health information, including individually identifiable information such as names, dates, phone numbers, fax numbers, email addresses, home addresses, Social Security numbers, demographic data, treatment information, and billing information, may be used or disclosed by us in one or more of the following ways:

1. To other health care providers, such as your general dentist, oral surgeon, physician, or other treating provider, in connection with our rendering orthodontic treatment to you.
2. To third-party payors or responsible parties, including insurance companies, employers with direct reimbursement arrangements, administrators of flexible spending accounts, spouses, parents, or guardians, in order to obtain payment for your account, determine benefits, confirm eligibility, or process claims.
3. To certifying, licensing, and accrediting bodies, including the American Board of Orthodontics, state dental boards, or similar organizations, in connection with certification, licensure, accreditation, compliance, or professional requirements.
4. Internally, to staff members who have a role in your treatment, scheduling, billing, insurance, administration, or patient care.
5. To other patients and third parties who may see or overhear incidental disclosures related to your treatment, scheduling, or office communications, although we make reasonable efforts to limit such disclosures.
6. To your family members, close friends, parents, guardians, or other individuals involved in your treatment, payment, or care, where appropriate and permitted by law.
7. To contact you with appointment reminders, treatment updates, scheduling information, billing information, insurance information, or information about treatment alternatives, services, or health-related benefits that may be of interest to you.

SMS, Mobile Phone Numbers, and Text Messaging

If you provide your mobile phone number to this office, we may use it to contact you by phone call or text message for purposes related to your care, including appointment reminders, scheduling updates, treatment-related messages, billing notifications, or other practice-related communications.

We do not sell, rent, share, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers and SMS consent information are used only for communications related to this office and your care, unless otherwise required or permitted by law. Message and data rates may apply depending on your mobile carrier and phone plan.

You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us, or by contacting our office directly. Please note that opting out of text messages may limit our ability to send you convenient appointment reminders or other time-sensitive communications by text.

Other Uses and Disclosures

Any other uses or disclosures of your protected health information will be made only after obtaining your written authorization, unless otherwise permitted or required by law. You have the right to revoke your written authorization at any time, except to the extent that we have already relied upon it.

Your Rights Under the Privacy Rules

Under the privacy rules, you have the right to:

1. Request restrictions on the use and disclosure of your protected health information.
2. Request confidential communication of your protected health information.
3. Inspect and obtain copies of your protected health information by submitting a request to our office.
4. Request an amendment or modification to your protected health information in certain circumstances.
5. Receive an accounting of certain disclosures made by us of your protected health information.
6. File a complaint regarding any violation of your privacy rights with us by submitting an inquiry to our Privacy Contact Person at our office address, or with the United States Secretary of Health and Human Services. Complaints to the Secretary must generally be filed within 180 days of the alleged violation.

You may file a complaint without risk of retaliation.

Our Duties Under the Privacy Rules

We have the following duties under the privacy rules:

1. To maintain the privacy of protected health information as required by law.
2. To provide you with this notice setting forth our legal duties and privacy practices with respect to protected health information.
3. To abide by the terms of the Privacy Notice that is currently in effect.
4. To advise you that we have the right to change the terms of this Privacy Notice and to make the new notice provisions effective for all protected health information maintained by us.
5. To provide you with a copy of the revised Privacy Notice if we make material changes to this notice.

Please Note

We are not obligated to:

1. Honor every request to restrict the use or disclosure of your protected health information.
2. Amend your protected health information if, for example, it is accurate and complete.
3. Provide an atmosphere that is totally free of the possibility that your protected health information may be incidentally overheard by other patients or third parties.

This Privacy Notice is effective as of the date of your acknowledgement of its receipt.

If you have any questions about the information in this notice, please ask for our Privacy Contact Person or direct your questions to this person at our office address.

Thank you.

William J. Redmond DDS, MS, Inc.